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Kathy Conrad - Participant

Kathy Conrad was appointed as the Principal Deputy Associate Administrator of the Office of Citizen Services and Innovative Technologies (OCSIT) in the General Services Administration on May 9, 2011. The Office of Citizen Services and Innovative Technologies is leading development and implementation of major government-wide shared services and solutions that are increasing citizen engagement and driving innovation across government.

Ms. Conrad is the primary advisor to the OCSIT Associate Administrator on citizen services, innovative technology programs and strategic direction. She oversees OCSIT program management, policy development, oversight and implementation of OCSIT operations and stakeholder outreach.   She provides executive leadership for OCSIT’s strategic initiatives and programs. These include the Digital Services Innovation Center, which provides shared services and tools to enhance access to and use of government information and services anytime, anywhere, on any device, as called for in the Digital Government Strategy released by the White House in May 2012. OCSIT’s award-winning platforms and tools such as, and the social media registry improve customer experience and increase operational effectiveness and efficiency of government.

Kathy Conrad is a proven leader, problem-solver and strategic advisor with over thirty years of experience in government technology programs and policies. Prior to joining GSA, she was Senior Vice President with Jefferson Consulting Group, a leading business and government consulting firm, where she was responsible for leading the firm’s strategic direction and client engagements.  She served as a trusted advisor to corporate leaders of major technology firms on all aspects of government business, and worked closely with government technology executives to ensure alignment with government priorities and policy objectives. Previously, she managed federal marketing and assistive technology consulting for Praxis, Inc, and served as an issues analyst and speechwriter for the National Science Foundation.

Ms. Conrad served as Industry Chair of the ACT-IAC Executive Leadership Conference (ELC) in 2010, as well as Vice Chair of Tech America’s Federal IT Dashboard Task Group. She was recognized for her leadership with Federal 100 awards in 2013 and 2011. Ms. Conrad has a B.A. from Wesleyan University in Biology-Psychology. She lives in Alexandria, VA with her husband, and has two grown daughters. 



General Services Administration


Principal Deputy Associate Administrator,
Office of Citizen Services and Innovative Technologies