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Susan Benton - Member

Susan Benton is President and CEO of the Urban Libraries Council (ULC), a membership organization of leading public libraries in North America.  With a network of the top library executives in the United States and Canada, ULC articulates the strategic role public libraries serve for strengthening their community in economic and workforce development, learning and education, citizen engagement, health and public safety.  As thought leaders and change agents, ULC libraries regularly receive accolades at the international, national and local levels.  While ULC libraries primarily represent urban and suburban settings, lessons from their work are widely adapted by libraries of all sizes, including those in rural settings.

Ms. Benton has worked with cities, counties and libraries for over twenty years.  Her professional career is dedicated to assisting public sector executives align resources to meet the opportunities and needs of the knowledge era and bring their organizations into the 21st century.  She comes to ULC from her position as Research, Development and Strategic Partners Executive at the International City/County Management Association (ICMA), the professional association of over 9,000 city and county managers around the world.

Before ICMA, Susan was Vice President of Local Markets for the National Information Consortium, an organization aimed at assisting the public sector use the Internet for service delivery to citizens and businesses and Vice President, Partnership Strategies for Public Technology, Inc., a non-profit research and development organization that brings new management techniques and technologies to local governments.  She has also consulted with a wide variety of public and private corporations, helping them create and implement strategic new programs and processes.

Ms. Benton holds a Bachelor of Arts degree and a Masters in Business Administration.



Urban Libraries Council


President and CEO